Privacy Policy
1. Who we are
This privacy policy applies to AI Automate AU Pty Ltd (ABN 38 934 801 821), trading as AI Automate AU ("we", "us", "our"). We're a Brisbane-based AI automation consultancy. You can contact us at contact@ai-automate-au.com.au or by post at 106 Winsome Rd, Salisbury QLD 4107.
2. What this policy covers
This policy explains how we collect, use, store and share personal information when you visit our website, fill in our contact form, sign up to our newsletter, or engage us for services. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
3. Information we collect
We collect personal information you give us directly, including:
- Your name, business name, email address and phone number when you fill in our contact form or subscribe to our newsletter.
- Information about your business, industry, current tools and operational challenges that you share during a discovery call or engagement.
- Communications you send us by email, phone or through our website.
We also collect technical information automatically when you visit our website, including:
- Your IP address, device type, browser type and operating system.
- Pages you visit, the time and date of your visit, and the website that referred you.
- Cookie and analytics data — see our Cookie Policy for details.
4. How we use your information
We use your personal information to:
- Respond to your enquiries and provide the services you've engaged us for.
- Schedule discovery calls, send proposals, contracts and invoices.
- Send you our newsletter (only if you've subscribed) — you can unsubscribe at any time.
- Improve our website and services, and analyse how our website is used.
- Comply with our legal obligations.
5. Who we share your information with
We never sell your personal information. We share it only with:
- Service providers who help us run our business (e.g. email, calendar, accounting, CRM, hosting providers) — bound by their own privacy obligations.
- Anyone you've explicitly asked us to share it with.
- Government agencies, courts or law enforcement, where we're legally required to do so.
Where you engage us to build automations, we work with the data inside the platforms you already use rather than copying it into ours. We outline data handling in writing for every engagement.
6. Storage and security
We store your personal information in Australia and in cloud services with reputable providers. We take reasonable steps to protect your information from unauthorised access, modification or disclosure, including encryption in transit, access controls and staff training.
7. Your rights
Under the Privacy Act, you have the right to:
- Request access to the personal information we hold about you.
- Request that we correct any inaccurate or out-of-date information.
- Withdraw consent for marketing communications at any time.
- Make a complaint about how we've handled your personal information.
To exercise any of these rights, email us at contact@ai-automate-au.com.au. We'll respond within 30 days.
8. Complaints
If you're not happy with our response to a complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will always reflect the most recent revision.